Returns & Exchanges

At Wax London, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn and unwashed items. Simply ensure your items are in their original packaging with tags attached to receive a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Choose Your Method

Select whether you would like an exchange for a different size or a refund to your original payment method, then print your prepaid shipping label.

3

Package Your Items

Place the items in their original packaging, include the packing slip, and securely attach the shipping label to the outside of the parcel.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point; you will receive a confirmation email once our warehouse has processed your return.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing